Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

I have email support cases submitted in April, May and July without any response. Password reset issues, not Java related. Can someone check if emails are being sent to me? Yes I have checked spam filters.