Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up.
Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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I'm sorry you're having trouble! I would check out this article to get help with Realms: help.minecraft.net/hc/en-us/…. If you're still having trouble after, please send us an email at help.minecraft.net/hc/en-us/… and we'll do our best to help you out. Thanks! ^AS
Aug 3, 2020 · 9:58 AM UTC

