@MojangSupport I don’t do Minecraft but am trying help find my sons purchased packs that have disappeared (the store says Owned 0)...can you help?! I have a couple of PS4 purchase ID’s from June if that helps restore them!
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Replying to @KarlFromDorset
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Gamertag. ^SP

Aug 3, 2020 · 12:06 AM UTC

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Replying to @MojangSupport
Panic over...got back from work and the kids have sorted it out by logging out and back in again!