@MojangSupport hey i bought Minecraft a few days ago for my girlfriend but she isnt able to login at all, she doesnt get any error message either just a grey login button and nothing more, kinda weird since i can login to the account without any problem
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Replying to @Sorcero20021
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^SP

Aug 2, 2020 · 8:16 PM UTC

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Replying to @MojangSupport
I never got a transaction ID I think My GF never got any email either... the only thing I can do is provide her email address and password... And I can provide the token I got from the shop to activate it too if you need it 🥺
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To find out how to locate your transaction ID or retrieve it if you no longer have it, see help.minecraft.net/hc/en-us/… ^SP