@MojangSupport How long does support take to answer? Five days without a response is crazy for something as simple as proving I purchased the game years ago and its not showing up in my account.
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Replying to @EIonMusk_PR
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SP

Aug 1, 2020 · 9:22 PM UTC

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Replying to @MojangSupport
If it's taking weeks to months to respond to tickets, it's time to hire more support staff and build a better support ticket system.
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