Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

I definitely understand that you're being flooded with support tickets but My daughter's account was hacked as well as her email and we've had a ticket since late May with no help.