Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

I am unable to retrieve a password reset and have submitted a request to have it recovered. I've been waiting on a response for over 4 weeks now. How far behind are you guys right now?

Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^SP

What is the average timeframe on this? It's been nearly 2 months now...