Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

Hey, I've contacted you via help.minecraft.net almost 3 months ago and haven't received a response yet. Can you estimate how long I might have to wait?