Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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hello my name is Marcos I'm from Brazil, I bought my Minecraft in digital media for my PS4 but lately when I enter the game it doesn't load, it stays on a red screen written mojang So please I ask you to do an update to fix this screen bug
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Replying to @Katami1607
We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that we hope to have out to everyone as soon as possible. Thank you for your patience while we work on the solution! ^RL

Jul 28, 2020 · 8:32 PM UTC

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Replying to @MojangSupport
Thank you and good work