@MojangSupport I sent an email to support on Feb. 27th 2020 and have not received a response as of July 24, 2020. Its going on 5 months now. That is absolutely crazy.
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^SP
Jul 25, 2020 · 7:16 PM UTC