Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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Hello mojang team, you will see my aunt gave me a premium account, what happens is that I want to change my skin but the security questions appear and my aunt or you remember, can you do something about it? That would help me a lot
1
Replying to @creep205
No worries! Please send us an email at help.minecraft.net/hc/en-us/… and we'll do our best to help you out. Remember to attach your Transaction ID in your email to us, if possible. ^AS

Jul 22, 2020 · 7:20 AM UTC

1
Replying to @MojangSupport
I also wanted to tell you that the gmail that has the premium account that they gave me, I do not have the password, they are everything possible to send them an email. Thanks