Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

I understand that the backlog is high right now, but I created support request 842654 on June 1. It's now been 51 days without anything but the initial automated response. Anything from a human, or even a way to check the status of the ticket online, would be much appreciated.