Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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Just wish I could get my skins back. Minecraft will not let me log in with the latest launcher.
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Replying to @ChefRedbeard91
For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^RL

Jul 21, 2020 · 12:54 AM UTC

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Replying to @MojangSupport
Been to the technical help. Now I have the latest launcher. But none of the threads can help answer why I cannot see skins or player heads. And I've used all the thread options including installing and uninstalling minecraft.