Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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When we log in we are asked the 3 security questions but can't remember the answers. How can we get in? We've tried having the questions changed but the link takes us back to old questions.
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Replying to @AmoskphotoAbby
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JS

Jul 18, 2020 · 11:20 AM UTC

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Replying to @MojangSupport
finally figured it out. Thanks.