Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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Hi, I’ve purchased a Realm on iOS on the 23rd of June, right after the update dropped. It still says it’s unable to create the Realm while the purchase has succeeded. It’s almost been a month after I purchased it and I don’t want to pay again for something which I already did.
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Replying to @FrozenAce173
Please check our FAQ at help.minecraft.net/hc/en-us/…. If you still require assistance with your Realm, please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to describe the issue, provide the name of the Realm, and your Username/Gamertag. ^JS

Jul 18, 2020 · 9:33 AM UTC

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Replying to @MojangSupport
Thanks. I sent an email over to you guys just now. I’m waiting for the response now.