@MojangSupport hi lovely Minecraft support people! I'd really like to play this brilliant game again, but I'm still waiting to hear back about ticket 636549 - any news would be very welcome!
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Replying to @wightexile
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!

Jul 18, 2020 · 6:21 AM UTC

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Replying to @MojangSupport
Thanks for replying. My ticket was opened in May, are you that far behind in your backlog?