Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

My account was hacked, the email and password changed, and the username now changed. Essentially someone has stolen my account and I have heard nothing back from Mojang after emailing them. It has been quite some time, help.