@MojangSupport Can't ever seem to get an email answer on a ticket from end of June. Can't reset password, never get the email, can't make a new account, says the email is taken for my daughter. Next step? She enjoyed playing right up until the point it wouldn't let her.
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Replying to @jkelly3
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!

Jul 17, 2020 · 9:23 AM UTC

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Replying to @MojangSupport
Last email received from support was in June. How should I set her expectations? Is 3 weeks+ normal for turnaround time? I'd make her another account, but it says that her email already has one. I just want to reset the password on it to her email.
Replying to @MojangSupport
.@MojangSupport Now working on two months since we opened a ticket. We can't get an email to reset the password on the account, we can't create an new account with that email. What does it take to get a password reset? Should it really take over two months?
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