Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

Every time me and my friends lose are world due to are game crashing and nothing’s wrong then we lose are world and when we try to get on it’s stuck on the red Mojang screen we tried everything help. @MojangSupport