Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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My account has been hacked, I emailed with all my transaction details from my original purchase from 2012 and have heard nothing back for 2 weeks! I am unable to log in to my account and play!!!! 馃槙
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Replying to @KHMedievalArch
I'm sorry for any delays in getting a response from us! We're working to respond to your ticket as soon as we possibly can. Thanks for your patience! ^AS

Jul 15, 2020 路 5:45 AM UTC

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Replying to @MojangSupport
Ok, it is now 2 months since I first contacted you, and over a month since I sent this tweet. How long a delay to get back to me do you guys consider to be reasonable? In the meantime, someone is using my account for free!?!?! 馃槨