Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

I know you guys are bogged down an all, but when you have the time could you look into the 'unable to connect to world' problem i'm having when i try to join my friends realm (i have all connections at my end and there are no problems).