@MojangSupport please help, my Minecraft java account got hacked and my email won’t receive password resets from you guys, what should I do

I'm sorry to hear that happened! Please send us an email at help.minecraft.net/hc/en-us/… and we'll do our best to help you out. Remember to attach your Transaction ID in your email to us, if possible. ^AS

I did reply to your email and sent an email and I haven’t received one back, I don’t know how to gain access to my transaction ID as my mom bought it before 2013 and we have switched cards and banks