Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

Sent a help request about a month ago and still haven't had any response returned. I know you guys have a message from May saying that you have a large volume of requests, but have you not been able to carve through them over the past few months? Your help would be appreciated.