Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

I submitted a ticket 4 days ago and haven't gotten a response (aside from the automated one that I received immediately, which I replied to), is this long of a wait typical right now? Or should I submit another ticket?