Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

@MojangSupport How long does it take for a support response? My account was stolen, and while I have my transaction ID, I have been waiting for 3 months to get a response from the support team. Is this normal, and should I just refund the game at this point?