Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

@MojangSupport please add servers to Minecraft on PlayStation, every bedrock version of minecraft has it and PlayStation players don’t have it. If you do add it, please add the same servers that Minecraft Bedrock on Mobile has. Thanks. From, a Minecraft support.