@MojangSupport I own a legacy minecraft account from many years ago. I've tried to update/migrate to a mojang account a couple times now but I always get stopped by the 'transaction ID'. I don't have one (didn't have a credit card in high school). Can I not do it?
1
Replying to @nad12985
No worries! Please send us an email at help.minecraft.net/hc/en-us/… with any details you can remember about the account and we'll do our best to help you out. ^AS

Jul 8, 2020 · 11:02 AM UTC

1
Replying to @MojangSupport
Is there some sort of confirmation that I can get that my ticket is in a queue/waiting? I know I should expect it to be slow due to high volume, it just hurts when the realm time is getting used and you can't play on it. I have a ticket/reponse code but no way to use it.
1
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!