Need some help with #minecraftpocketedition @MojangSupport where do I go? Not discord, far too confusing!!! I need to get a direct answer.
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Replying to @jackieleitch
No worries! Please send us an email at help.minecraft.net/hc/en-us/… and we'll do our best to help you out, or point you in the right direction. ^AS

Jul 8, 2020 · 8:36 AM UTC

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Replying to @MojangSupport
When do I expect to have a reply, first time I requested help was 1 year ago!! Had to request help again and still not heard.
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I'm sorry for any delays in getting a response from us! We're working to respond to your ticket as soon as we possibly can. Thanks for your patience! ^AS