Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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I've been waiting for days for a response on my compromised account. I've had it since 2012, no longer have access to the card that bought it and can't find the transaction ID. I've used the same email since purchase to log in and now I cant. Can I finally get some help??
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Replying to @PsychoticKitty8
I'm sorry for any delays in getting a response from us! We're working to respond to your ticket as soon as we possibly can. Thanks for your patience! ^AS

Jul 7, 2020 · 12:33 PM UTC

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Replying to @MojangSupport
It's been ten days. What is the actual estimated wait time on this, I'm tired of knowing someone else has my account. I've had this account since 2012.