Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

@MojangSupport I have been having issues where the realm is not saving the progress of things being done.. example: I died and lost my gear in lava.. then went and remade my gear and enchanted everything. When I logged back in. It loaded me back in a couple hours prior.