Just a reminder - we will NEVER send you an email asking for your account information. If someone sends you an email saying that your account is being resold or you need to provide your TID, report it as phishing to your ISP and go on about your day.

Jul 2, 2020 · 6:55 PM UTC

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Replying to @MojangSupport
I don’t remember my password for Minecraft and the email isn’t even accessible anymore. I don’t have the transaction ID, I bought the game in 2012 or 2013. What do I do?
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. ^RL
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Replying to @MojangSupport
Hi, signed up today but my PC isn't powerful enough - keeps glitching (massively). How do I unsubscribe? And will I be refunded? (It's been less than 12 hours), Richard
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^SP
Replying to @MojangSupport
1/2 Speaking of accounts, my son's account has been inaccessible for months. I literally get zero help from support upon filling out forms. His password suddenly stopped working, and instead of a password reset link provided like *any other company* …
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I'm sorry for any delays in getting a response from us and for the trouble you were having with your son's account! We're working to respond to your ticket as soon as we possibly can. Thanks for your patience! ^AS
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Replying to @MojangSupport
hello @MojangSupport im 14 years but if i want to play realms they still want parental consent or something
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No worries! For technical help with this, please visit our Help site help.minecraft.net/hc/en-us. Thanks! ^AS
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Replying to @MojangSupport
Thanks for the heads up. However, I have been trying to get back ahold of my account for almost two weeks now and have yet to get an email back not counting the initial one. I have tried resetting my password but it isn't sending me the email please help.
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I'm sorry for any delays in getting a response from us! We're working to respond to your ticket as soon as we possibly can. Thanks for your patience! ^AS
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