Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

@MojangSupport I have had an issue for almost 2 years now where I can't get an email from your link that's supposed to let me reset my security questions. I have requested help before and never got a reply from the help center.