Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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Dear Support, I‘m still waiting for help. My second request for a Passwort-Reset was sent weeks ago! The first one was deleted by Mojang because of the high volumes of requests during corona (wtf? It was from February). I don‘t get any mails from the Passwort-reset system. No go!
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Replying to @MarcusHartwig
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL

Jul 1, 2020 · 6:50 PM UTC

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Replying to @MojangSupport
We will see. It‘s half a year now and I still can‘t play the game because I can‘t lock in and get no mails. This is a well know issue. Please hurry up. If there is a big request, you should think about the reasons for it.
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