Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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Just updated on Xbox (auto done) and now it won’t load past the red Mojang screen and then re loads the Xbox dashboard. Game was already 1.16 and now I’m not sure what version after todays update which now doesn’t work. Any help??
1
Replying to @KieronHelcoop
We apologize for the inconvenience, but this is currently a known issue. The team is currently working on a fix that we hope to have out to everyone as soon as possible. Thank you for your patience while we work on the solution! ^RL

Jun 30, 2020 · 5:49 PM UTC

1
Replying to @MojangSupport
My fix for now was to uninstall and reinstall the game. No problems so far