Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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Can not get into game at all on ps4
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Replying to @bray_crawford
I'm sorry you're having trouble! For technical help, please visit our Help site at help.minecraft.net/hc/en-us and for more details and help with the Playstation specific editions of Minecraft, you can also go to playstation.com/support/. ^AS

Jun 30, 2020 · 12:06 PM UTC

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Replying to @MojangSupport
Playstation told me to go to you guys my son just got the game a week or two before the update and is now unable to get into his game ...... and I feel like i am getting run around in circles