Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

I bought several templates for my sons iPad Minecraft app and they worked for a few weeks. Now he tries to use them and it’s telling him to repurchase them. How do I get them back without paying for 5 templates again?? This is the 2nd time this has happened.