Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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The problem you've described sounds like a temporary issue and should have been resolved now. If you are still having problems, please refer to our MojangStatus Twitter page for more and upcoming information. ^SP

Jun 25, 2020 · 11:38 PM UTC

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