Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

I need assistance. I purchased the game awhile ago and my daughter wants to get back into the game. She has an old account and we cannot access it to switch her over to MOJANG. I have tried to contact MOJANG with no success. Can you assist?