@MojangSupport I'm unable to log into my minecraft account, and the request new password button isn't working. Can you Help?
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I'm sorry to hear that! Please send us an email at help.minecraft.net/hc/en-us/… and we'll do our best to help you out. Remember to attach your Transaction ID in your email to us, if possible. ^AS
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I've emailed 3 times now and no one has gotten back to me. Is there any other way to fix this issue? I have a kid driving me crazy lol.
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Replying to @Nedlog1981
I'm sorry for any delays in getting a response from us! We're working to respond to your ticket as soon as we possibly can. Thanks for your patience! ^AS

Jun 24, 2020 · 2:42 PM UTC

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Replying to @MojangSupport
Original message was sent on June 11th. that's 40 days ago. I'm just looking for some help with a password reset and accessing my account. please help! #GettingFrustrated
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RL
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more replies
Replying to @MojangSupport
I find it hard to believe it takes a MONTH to help with a password reset. My son has asked me EVERY DAY "Did Mojang text you?" Please escalate this ASAP. I just need my password reset! #GettingFrustrated