Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

I submitted a support ticket in May for a hacked account - I believe the hacker changed the email so I cant get into the account I paid for - Is anyone actually responding to tickets?