Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

Hi Mojang Support, How long is the queue for restoring minecraft accounts that have been migrated without permission? It's been 72 days since I raised the ticket, and I wonder if no contact in that time is at all normal.