Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

On 6/10 I put in a support ticket to get a redemption code for the Windows 10 version of Minecraft given that I own the Java version. I haven't received a response. I understand that you have high volume of requests but this is a ridiculously poor level of service.