Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

I still haven’t received any help. It’s been over a week since my first ticket was opened, I don’t have my transaction ID since it was purchased for me in 2013