Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

Hey, how long do we need to wait for responses ? i got transaction problem and already submitted the ticket, i've been waiting for 20 days for responses.