Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

I have been trying to get support for weeks and cannot get an answer. Bought ductales on xbox one for my daughter and it will not work. Microsoft verifies as purchased and says it is on Mojangs end. There are multiple reports of this from other users. Fix please.