@MojangSupport hi. so i bought java edition 4 years ago and had the windows 10 code on the account. i had already redeemed it on my microsoft account and i go to check and it says I no longer own the game? can you please fix?
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Replying to @PowReturns
When only the demo mode is accessible or it's asking you to pay again, this means that you're logging in with an account that doesn't contain a Minecraft profile/username or a copy of the game. please visit help.minecraft.net/hc/en-us/… for possible solutions. Thanks! ^AS

Jun 16, 2020 · 9:44 AM UTC

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Replying to @MojangSupport
nonononoononon. I have proof I own minecraft windows 10 on my microsoft account.