Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!
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I have been waiting since Apr 21 for help on my support request (545651)... How long is your backlog!?
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Replying to @joaogcosta
I'm sorry for any delays in getting a response from us! We're working to respond to your ticket as soon as we possibly can. Thanks for your patience! ^AS

Jun 16, 2020 · 6:22 AM UTC

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Replying to @MojangSupport
Hi, it's been another two weeks and I havent received a reply on my support ticket (545651) that was opened on Apr 21. It's been over 2 months without any kind of answer
Replying to @MojangSupport
@MojangSupport still havent received any contact... how long will I have to wait?