Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

I cannot remember my transaction ID. It was so long ago an adult helped purchase the game for me because I was a child. I know the old email address used to register for Minecraft and the old password but the old email address is a now defunct school email account.