Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

I still haven't received a response to my ticket from early March. No update, no ETA. This is the worst customer service I have ever received in my life. Shame.