Minecraft Support is experiencing extremely high volumes of requests right now and we're working 24/7 to get caught up. Do we have help? You bet, we just added forty new people to our team. Thanks for your patience, we're going as fast as we can to get them in and helping out!

Mojang you should add xp boost and smelting enchantments into minecraft in the next big update 1.17 the underground update it would be very awesome thank you.